THE ASSOCIATION OF RESIDENTIAL LETTING AGENTS

BACKGROUND

ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. As the lettings market is so specialised those working in this field realised the need for a body which would promote standards in this growing sector of the property market.

STANDARDS

The association currently have 1200 member offices ranging from one branch members to multi branch companies. Before been admitted to ARLA the applicants must demonstrate their thorough knowledge of the profession and that their business practices are to the required standards set out by the association. These standards are far higher than the law demands.

  EDUCATION AND TRAINING

ARLA organise a series of meetings, training courses and seminars throughout the year. This is done locally and nationally and allows members to be updated on the major issue affecting the industry.
Examinations are held regularly and the association requires at least one qualified member of staff in each of their offices.

INDEMNITY

All members require to carry their own professional indemnity cover but in addition to this they are also covered by a bonding scheme which provides financial protection for clients monies which have been misappropriated.

  COMPLAINTS AND DISCIPLINE

Tenants and landlords can report any unresolved disputes they are having with ARLA members to the association. They have complaints and disciplinary procedures and where appropriate will impose suitable sanctions on the member.

INFLUENCE

ARLA is recognised by many institutions such as governments, councils and the media as the foremost body representing the rented sector and as such they are consulted on many aspects of the industry.